Ordering on-line is easy, quick and safe (see secure ordering for further details).
Simply make your choice using the 'add to cart' option which you'll find below each item, this will bring up a secure on-line order form.
All online transactions made on the website are protected by the industry standard SSL (Secure Socket Layer) system.
This encrypts your personal details ensuring completely safe transfer over the Internet. Effectively, this system
prevents your details from being accessed or read by other sources.
We do not disclose your details to any third party.
We use Sage Pay as our Payment Service Provider (PSP). They act as a secure link between us and your bank and obtain payment authorisation for us.
All items are sent First Class by Royal mail and delivery is completely FREE to England, Northern Ireland, Scotland and Wales. Deliveries through this channel typically take 1-5 working days to arrive, items not in stock will take a little longer and you will be notified by email.
For alternative delivery options please choose from the list below and amend at the checkout accordingly:
- First Class - (Track / Trace) - (24 Hours Delivery) - £2.50
- First Class - (Track / Trace) - (48 Hours Delivery) - £3.50
- First Class - (Special Delivery) - (Before 1.00pm) - £5.99
- First Class - (Special Delivery) - (Before 9.00am) - £8.99
At present there is no free postage for International deliveries therefore in this case there will be an additional charge of GBP 5.99
As service is a priority to Pink Rabbits we will always endeavour to dispatch your order on the same day it was placed, subject to your item(s) being in stock and that your order was placed in our system before 4pm (Monday - Friday). Items ordered on a Saturday must be placed in our system by 12 noon for them to be dispatched same day.
Pink Rabbits cannot guarantee nor be held responsible for the performance of our couriers - we use Royal Mail and UPS where problems are rare.
Please contact Pink Rabbits for special requirements at where we will be happy to help.
We delivery to the following Destinations
To change your delivery location choose 'change' from within
the checkout page. All orders are sent First Class with the option to take out Recorded or Special delivery.
Non stock items may take longer and you will be notified by email.
Unwanted goods may be returned for a refund, exchanges are not currently available unless your item is deemed faulty or you require a different size. To exchange your original item for a different product / range please place a new order through our website and return your original item to be refunded following the guidelines below. This has proven to be the most effective route for you to receive your ideal choice as swiftly as possible.
Please complete the online Returns Form and include this with your returned parcel. If you do not have access to a printer then please make sure you include a covering letter with your AC reference number, reason for return and whether you need to exchange for another size or whether you need a refund. All returns must be sent to:
All items must be returned within 30 days of the dispatch date shown on the dispatch email we originally sent you. Items returned outside of this period will be issued with a credit note to be used against future purchases - this credit note will expire 12 months from issue.
Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don't throw it away. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.
The goods must be returned unused, with all labels and tags attached and with their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.
Refunds will be made against the original form of tender.
We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
Because we specialise in our field we can
source goods in volume, giving you some of the most competitively
priced products of it's type in the UK. All our prices
include VAT.
If your parcel is lost or stolen, in this unusual
situation if your item has been sent by Recorded or Special delivery
we will fully refund your money after a period of 15 days from despatch
which is the maximum time for Royal mail to Track and Trace your parcel.
The range is extensive and is being constantly
updated, therefore the Internet is the most efficient way
of providing you with an up-to-date catalogue. For this
reason we do not offer a printed version.
For service and support please email
or telephone sales on or write to Pink Rabbits, PO BOX 16219, BIRMINGHAM, B32 9HA. The sales
phone line is open from 9.30am-4.30pm GMT Monday to Saturday and calls are charged at standard rate.
Should you wish to make a comment or complaint about any of our products
or services, please email
or telephone sales on or write to Pink Rabbits, PO BOX 16219, BIRMINGHAM, B32 9HA.
Any complaints will be handled fairly, effectively and confidentially.
Acknowledgment will be within 3 working days, and we will endeavor to resolve
any problems as a matter of priority.
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